CUSTOMER CARE

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Customer Care

At LaCaperie, your satisfaction is our priority. We’re here to ensure you have a seamless shopping experience from start to finish.

Shipping

• We process orders within 1-2 business days.
• Delivery timelines may vary depending on your location. Estimated shipping times will be provided at checkout.
• For urgent requests or inquiries about international shipping, contact us at hello@lacaperie.com.

Returns & Exchanges

• We accept returns or exchanges within 7 days of receiving your order, provided the item is in its original condition, unworn, and with tags attached.
• Items marked as "Final Sale" are not eligible for return or exchange.
• To initiate a return or exchange, email us at [insert email] with your order number and reason for return.

Care Instructions

• To maintain the quality of your LaCaperie items, we recommend following the care instructions provided with each product. For questions, reach out to our team.

Contact Us

For assistance with orders, styling advice, or any other inquiries:

• Email: hello@lacaperie.com
• Hours: Monday to Friday, 9 AM to 6 PM.

We’re always here to help and ensure you have the best experience with LaCaperie.

Privacy Policy

Effective Date: 15/01/2025

Your privacy is important to us at LaCaperie. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect

When you visit our website or make a purchase, we may collect:

• Personal Information: Name, email address, shipping and billing address, phone number, and payment details.
• Usage Data: Browsing history, IP address, and device information to enhance your shopping experience.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about orders, promotions, or updates.
• Improve our website and services.

Sharing Your Information

• We do not sell or rent your personal information to third parties.
• We may share your data with trusted service providers (e.g., payment processors or shipping partners) solely to fulfill your orders.

Cookies

Our website uses cookies to provide a seamless browsing experience. You can manage or disable cookies in your browser settings.

Data Security

We use secure servers and encryption to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

• You have the right to access, update, or delete your personal information. Contact us at hello@lacaperie.com for any requests.
• You may opt-out of receiving promotional emails at any time by clicking "unsubscribe" in our emails.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with the revised effective date.

Contact Us

For questions about this policy or how your data is handled, please email us at hello@lacaperie.com