SHIPPING & RETURNS

---

Shipping Policy

At LaCaperie, we aim to provide a seamless delivery experience for all our customers.

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Shipping Times: Estimated delivery times vary depending on your location and will be displayed at checkout.
  • Domestic (UK): [Insert estimated timeline, e.g., 2-5 business days]
  • International: [Insert estimated timeline, e.g., 7-14 business days]
• Shipping Rates: Shipping costs are calculated at checkout and are based on your location and order size.
• Tracking Information: Once your order has been dispatched, you will receive a tracking link via email to follow your package's journey.
• 
  

Note: Delivery timelines may vary due to external factors, including customs delays or carrier disruptions.

Returns & Exchanges Policy

We want you to love your LaCaperie purchase! If you’re not completely satisfied, we offer exchanges only, subject to the following terms:

Exchanges

• Items can be exchanged within 7 days of delivery.
• To be eligible for an exchange, items must be:
  • In their original condition (unworn, unused, and undamaged).
  • With all original tags and packaging intact.
• Contact us at [insert email] within 7 days of receiving your item to initiate the exchange process.

Non-Exchangeable Items

• Items marked as "Final Sale" or "Non-Returnable" are not eligible for exchange.
• We do not accept exchanges on customized or altered items.

How to Exchange

1. Email us at [insert email] with your order number, the reason for exchange, and the desired replacement item.
2. Once approved, ship the item back to us at the address provided. Return shipping costs are the responsibility of the customer.
3. Once we receive your item and verify its condition, we will dispatch your replacement item.

Refund Policy

We do not offer refunds. Only exchanges are permitted, except in cases where an item is defective or incorrect. If you receive a defective or incorrect item, please contact us within 7 days of receipt, and we will arrange a replacement.

Contact Us

For any inquiries about shipping or returns, please contact us:

• Email: hello@lacaperie.com

We are here to ensure your shopping experience with LaCaperie is as smooth and enjoyable as possible.