Refund Policy

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Refund Policy

At LaCaperie, we strive to ensure you are delighted with your purchase. However, if you are not completely satisfied, we are happy to offer exchanges on eligible items within 7 days of receipt, subject to the following terms:

Exchanges

• Eligibility: To be eligible for an exchange, the item must be in its original condition, unworn, unused, and with the original tags attached.
• Process: To initiate an exchange, please contact us within 7 days of receiving your order at [insert email].
• Exchange Items: We can exchange your item for the same product in a different size or color, or for another item of equal value.
• Shipping Costs: The customer is responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured shipping method to return your items.
• Non-Exchangeable Items: Certain items are non-exchangeable, such as final sale items, items marked as non-returnable, or products that have been altered or customized.

No Refunds

• We do not offer refunds, except where required by law (such as in cases of defective products). If you receive a defective or incorrect item, please notify us within 7 days so that we can assist you in exchanging it.

How to Contact Us

For any exchange-related inquiries or to initiate a return, please contact our customer service team at hello@lacaperie.comWe are committed to ensuring that your LaCaperie experience is a positive one, and we are here to help with any questions you may have about your exchange.